Online Customer Feedback

Let us know what you thought about our services and go into the draw to win a basket of our most popular Wella products of the month.

Choose your Salon:

Choose Stylist Name:

If other please specify:

Choose Technician name:

If other please specify:

(A) Booking an Appointment

1) Receptionist identified themselves, the Salon, and was friendly.

2) Enquiries handled professionally.

(B) My Arrival

1) Greeted pleasantly, made to feel welcome.

2) Waiting time was under 10 minutes.

3) If waiting time was longer, was informed on arrival.

(C) Environment & Atmosphere

1) The surroundings were clean and well presented.

2) Staff presented as professional and stylish.

3) I enjoyed the Salon choice of music.

4) Comments on the choice of music:

(D) The Shampoo

1) The assistant introduced themselves and attended to my needs.

2) My comfort was considered while seated at the basin.

3) The scalp massage/shampoo was enjoyable and relaxing.

(E) My Selected Service

1) My stylist/technician introduced themselves.

2) Polite when excusing themselves to see others.

3) Felt in control and involved.

4) Given advice on home hair care.

5) The staff appeared to enjoy each other and their work.

6) The staff involved in my chosen services were:

(F) My Departure

1) Time in the salon matched or exceed my expectations.

2) Improved my understanding about home hair care.

3) I have recommended Toni&Guy to my friends

4) What in the entire service matched or exceeded my expectations.

5) What could have been done to improve my overall experience at Toni&Guy?

6) What prompted you to vist Toni&Guy?

If other please specify how you heard about Tony&Guy:

7) Any other Comments:

Please complete the required sections marked with a *

*Full name:

*Gender:

*Email Address:

*Verify Email Address:

Address:

Phone no.

Mobile no.